What “World-Class CNC Support” Means to MachMotion

In order to help you make sure production never stops, MachMotion offers lifelong, world-class CNC support for all our CNC control upgrades.

VIDEO TRANSCRIPT:

Hi I’m Aaron Greathouse and I’ve worked for MachMotion for five years. I take pride in the way we take care of our MachMotion partners when you upgrade your machine with MachMotion we become your partner for the life of your control. 

We’re committed to your success and will be here every step of the way. If you opt for a turnkey installation, we offer a money-back guarantee that we won’t leave your shop until your machine is up and running. If an on-site install isn’t the right fit for you, you can still count on us for lifelong world-class support even if you install the control yourself. 

Though we work hard to help you make sure production never stops, we understand that at times you still may need some assistance with your machine. Our team of highly trained experts are all located right here and are eager to take your call. In fact, if necessary you can even grant us remote access to your machine controls. This way we can help you get back up and running as quickly as possible. We’re so glad you chose MachMotion and we look forward to serving you today, tomorrow, and in the future!

There is no such thing as a machine that will last forever, but this does not mean that you should scrap the whole thing. There are options available that allow you to keep the CNC machine you have when your system becomes unreliable or stops working entirely. Instead, upgrade the system controls to minimize downtime, frustration, and disruption! Our specialty is upgrading CNC machines and we’re experts at it. We ensure you will always have access to our world-class customer service.

Our commitment to CNC support for our customers is unmatched and ever-improving. According to a study from Microsoft, an estimated 96% of consumers reported that customer service plays a very important role in their purchasing choice. Here at MachMotion, we work with you to address your company’s CNC application needs and find solutions that meet your budget and timelines. We provide services to maximize machine productivity and efficiency, as well as minimize downtime. Our CNC support team has extensive training and experience, which enables us to offer a full range of expertise, including machine inspections prior to purchase, training after installation, field service, and support whenever you encounter a situation you’re unfamiliar with.

When you upgrade your CNC machines with MachMotion, there’s never a time when you’re stranded without support. Whether you have a waterjet cutter, CNC router, lathe, grinder, mill, or other CNC machine, we work hard to make sure your investment is protected from start to finish. With all of our CNC control upgrade packages, we provide lifetime support via phone, remote login, or in-person. Our dedicated team of experts take pride in their ability to solve any problems that may arise so that you can stay focused on running your machine and not waste valuable time trying to troubleshoot it yourself. 

Your questions will be answered and your problems solved in a timely manner as we strive to provide you with the best service possible. Our online support pages are available 24 hours a day, 7 days a week. Here we provide a wide variety of helpful tutorials, videos, articles, and more to help keep you in production when you need it most. Click the links below to explore our library of knowledge: 

Support Articles
Support Videos 

These are just some of the ways that we demonstrate how much we care about you, your CNC machines, and your business. For more information on how we’re here for you for the life of the control, give us a call at 573-368-7399. We’d love to talk with you one-on-one about the benefits of working with us.