Customer Service

Why Service Matters at MachMotion

In order to help you make sure production never stops, MachMotion offers lifelong, world-class customer service.

 

When you call into MachMotion, you’ll talk to a real person, based right here in Missouri, every. single. time. No automated systems or long wait times, just a team of highly-trained specialists ready to serve you.

 

To learn more about our customer service, check out this article on how TeamSupport helps us deliver on our promise of speed, simplicity and support.

Remote Access to Your Control

Our machines are designed with your production needs in mind. If you’re experiencing difficulties, allow our team remote access to log in and troubleshoot with you. To allow our team remote access, your machine must be connected to the internet.

If you’d like to start a remote access support session, call (573) 368-7399 and request a 6-digit code, then click here.

On-Site Technical Support

If you’d like to have one of our skilled technicians provide in-person technical support, we’d be happy to arrange that. Simply reach out to support@machmotion.com to get started. Or call us at (573) 368-7399

Technical Contact

We do our best to answer your questions and resolve your problems in a timely manner. Our goal is to return a call or email within 4 business hours, but it is often much sooner! If your production process demands immediate response time, service plans are available for expedited callbacks from our support team.  Learn more here.

TeamSupport

To learn more about our customer service, check out this article about how TeamSupport helps us deliver on our promise of speed, simplicity and support.

Support Hours

Monday – Friday 8:30 AM to 4:30 PM CST.

Click here to submit a contact form.

Phone: (573) 368-7399

Email Support: support@machmotion.com

In addition to world-class customer service, we also have compiled the following resources for you to better get to know your MachMotion control.

Contact Service

Contact one of our team members, today.

Customer Portal

Manage your Service Tickets.

Tech Login

Allow our team remote access to your control.

Documentation & Manuals

Find product & operations user manuals for your MachMotion control.

Service Parts

Order replacement parts.