With Every Control Upgrade, You Get Free Lifetime Support!
- FREE remote login, phone, and email support
- Talk or email with a LIVE technician Monday – Friday, 8:30am – 4:30pm CST/CDT. The typical response time is around an hour; 4-hour call back is guaranteed. We may need to limit calls to one hour based on call volume.
- Free online resources including training videos to help you troubleshoot at any time.
Do You Want to Streamline the Whole Setup Process When Doing a Self-Installation? We Also Offer Remote Dedicated Support Options.
Dedicated Set-up Support – $95 / Hour
- When purchasing a “Self-Install” upgrade package, this is crucial to make your installation process as simple as possible. You will have a qualified installation technician logged into your machine with you to help coach you through the installation process. Required to be scheduled in 3 hour time slots, please call our support department for availability and scheduling.
Dedicated Emergency Assistance – $180 / Hour
- When free support does not meet your timeline and needs, you can purchase emergency assistance. We will have a dedicated technician work with you without interruptions until the machine is running and production ready.
- After Hours Weekend Dedicated Emergency Assistance is also an option based on availability ($230 / Hour).
When You Need It, We Can Also Offer On-Site Service.
Standard On-Site Service – $165 / Hour
- You can schedule a qualified technician to come on site and help troubleshoot or repair your machine.
- Travel time, travel expenses, and per-diem are quoted along with a service visit.
- Minimum of 8 hours
Emergency On-Site Service – $330 / Hour
- For an emergency service visit (3 or less business days’ notice), you can also schedule a qualified technician to come on site and help troubleshoot or repair your machine.
- Travel time, travel expenses, and per-diem are quoted along with a service visit.
- Minimum 8 hours
Want To Always Have Quick Turn Around For the Best Support Possible, We Offer Annual Service Contracts too.
Premium Support – Request Quote.
- Dedicated Emergency Assistance is guaranteed with 1-hour call back.
After our Initial Training with a Turn-key Install, If You Have an Operator Leave, Or If You Are Doing a Self-Install, You Can Always Buy our Remote Operator Training.
3-Hours of Training For $400
- With remote access, we can talk to your operator through the basic processes while being logged into your control.
Support Hours
Monday – Friday 8:30 AM to 4:30 PM CST.
Click here to submit a contact form.
Phone: (573) 368-7399
Email Support: [email protected]
Contact us today to discuss customer support options to fit your needs!