MachMotion guarantees all new* products to be free from manufacturer defects for a period of one year from the date of purchase. Products which prove to be defective under normal conditions and proper use, during the warranty period, will be repaired or exchanged free of charge. For warranty service the customer must contact MachMotion for an RMA number and then return the defective product to MachMotion. If a product is sent to MachMotion without an RMA number, the product may be misdirected or delayed. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes MachMotion's property.
If the defect is found to be caused by improper use or installation, the warranty is void.
MachMotion will cover ground shipping cost for the replacement/repaired product being returned to the customer. MachMotion does offer expedited shipping at the customer’s expense.
If a replacement product is needed quickly, a replacement can be sent prior to the return of the defecive item. In this case the customer will be charged for the replacement part at the time of the order and will be refunded a portion of that charge when the defective component is returned to MachMotion, assuming the defective item falls under the warranty guidelines. MachMotion will issue a refund within 10 business days after receiving the faulty component.
*refurbished items have a 6 month warranty period. Legacy items have 90 day warranty period.
Lifetime Control Support
MachMotion offers lifetime technical support via phone, email, and remote login (if internet access is available at the control) at no charge. Lifetime support is for the original purchaser and is non-transferable. Paid support options are available for 2nd owners. Contact our support team for more information.