One Year Warranty
MachMotion guarantees all products to be free from manufacturer defects for a period of one year from the date of purchase. Products which prove to be defective under normal conditions and proper use, during the warranty period, will be repaired or exchanged free of charge. For warranty service the customer must contact MachMotion for an RMA number and then return the defective product to MachMotion. If a product is sent to MachMotion without an RMA number, the product may be misdirected or delayed. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes MachMotion's property.
If the defect is found to be caused by improper use or installation, the warranty is void. Otherwise the product will be repaired or exchanged and returned to the address located on the Product Return/Repair Form.
MachMotion will cover ground shipping cost for the replacement/repaired product being returned to the customer. MachMotion does offer expedited shipping at the customer’s expense.
If a replacement product is needed quickly, a replacement can be sent immediately. In this case the customer will be charged for the replacement part at the time of the order and be refunded a portion of that charge when the defective component is returned to MachMotion, assuming the defective item falls under the warranty guidelines. MachMotion will issue a refund within two work weeks after receiving the faulty component.
Please call us for warranty questions or claims.
MachMotion (573) 368-7399