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The Mach Motion 5 Star Promise

We support what we sell 100% and are guided by the unique MachMotion 5 Star Promise.  These are the rules we live by as a company and are what you, as our customer, should expect when you do business with us.

  • Customer Service and Support is Priority #1

While many companies sell CNC Controls, it's our Customer Service and Support that really sets us apart. The buck stops here. Our company (Sales, Service & Support) is 100% US based.

If you contact us with a question, problem or request for information, you'll hear from a member of our team within 1 business day....often sooner. We'll do what it takes to make sure you get exactly what you need - even if it's not from us (if we don't think our controls are a good fit for your needs we won't sell to you).

 

  • Free Lifetime Tech Support

All of our CNC controls come with Lifetime Support included in the purchase price. If you contact our support team, our specialists can either help you by Phone or Remote Login via the Internet.

In fact, if your control is connected to the Internet, we can remotely login and assist with your initial setup or troubleshoot any problem by monitoring your control, in real time, from our facility.

 

  • Anti-Proprietary

MachMotion is anti-proprietary. We strive to keep our software and hardware adaptable to a broad variety of Manufacturer's products, AC servo motors, amplifiers, PLC's and other components that you may be using.

 

  • Integrity in Pricing

Our prices are published and fair. We work hard to keep overhead low so we can offer high quality controls at affordable prices. 

 

  • Fast Delivery

Delivery of your control(s) typically takes 2 weeks. But if you're dead in the water and need a control quickly -- give us a call and we'll bend over backwards to get a solution in your hands ASAP. We understand the pain and urgency of situations like this and have turned things around in as little as 1 day to get a customer back in business.